{"id":452716,"url":"\/help\/group\/delivery\/","layout":"standard","version":"2026-02-23T11:05:09.000000Z","blocks":[{"id":4219330,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":1,"items":[],"properties":{"html":{"id":100468970,"value":"

DELIVERY<\/h1>"},"borderRadius":{"id":100468971,"value":"#{text.border.radius}"},"textColor":{"id":100468972,"value":"#FFFFFF"},"backgroundColour":{"id":100468973,"value":"#0000"},"truncateHeight":{"id":100468974,"value":null},"padding":{"id":100468976,"value":"3"},"fullWidth":{"id":100468977,"value":"1"},"fullBackgroundColor":{"id":100468978,"value":"#6ED3F9"},"published":{"id":100468979,"value":"1"},"conditions":{"id":100468980,"value":"[]"},"template":{"id":104685098,"value":"text"}}},{"id":4227578,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":2,"items":[],"properties":{"html":{"id":100734698,"value":"

DELIVERY CHARGES*<\/strong><\/h3>

UK from \u00a34.50 - Europe and Rest Of The World from \u00a38.69<\/p>

If you are an International Customer your postage rates are calculated for you at the checkout stage. Please note: your order may be shipped in multiple packages.<\/em><\/p>

** Rates are applied to orders containing some non-apparel items (e.g. Framed Prints) and are combined. Individual orders\u00a0are capped at under 2kg.<\/em><\/p>

Please be advised that you may be liable to pay import duties and local taxes upon the delivery of your parcel if you reside outside the United Kingdom. These charges, duties, and taxes are beyond our control and cannot be refunded or returned.<\/em><\/p>

DISPATCH AND PROCESSING TIMES<\/strong><\/h3>

We aim to dispatch all orders within 2-4 working days of receipt. Please Note: a \u2018working day\u2019 means a Monday to Friday that is not a Bank or Public Holiday. Please allow an additional day in the event of a public holiday.<\/p>

Orders containing different items may be shipped as separate packages.<\/p>

POSTAL\/SHIPPING TIMES<\/strong><\/h3>

As all our items are printed to order, we are unable to expedite the printing and dispatch process any sooner than the timings provided.<\/p>

Region<\/strong> Delivery Time (from date of despatch)<\/strong> UK 1-2 working days (Royal Mail 1st Class) Europe 5-12\u00a0working days Rest Of World 10-20 working days<\/p>

Please be aware that, in the UK under Royal Mail regulations we allow 21 days from the date of dispatch before we will investigate the non-arrival of an item. Internationally, this time is six weeks. In the unlikely event that your order arrives damaged, or you receive the wrong item, please contact us<\/a> as soon as possible.

The Danny Tenaglia store cannot be held responsible for any delays that are out of our control.
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<\/p>"},"borderRadius":{"id":104685088,"value":"#{text.border.radius}"},"textColor":{"id":104685089,"value":"#{text.color}"},"backgroundColour":{"id":104685090,"value":"#0000"},"truncateHeight":{"id":104685091,"value":null},"template":{"id":104685092,"value":"text"},"padding":{"id":104685093,"value":"3"},"fullWidth":{"id":104685094,"value":"0"},"fullBackgroundColor":{"id":104685095,"value":"#{text.fullBackground.color}"},"published":{"id":104685096,"value":"1"},"conditions":{"id":104685097,"value":"[]"}}},{"id":4958361,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":3,"items":[],"properties":{"html":{"id":124954614,"value":"

Lost or Missing Orders \u2013 FAQ<\/strong><\/h2>

What does \u201clost in transit\u201d mean?<\/strong><\/p>

An order is considered\u00a0lost in transit<\/strong>\u00a0if it has been shipped but shows no delivery confirmation and no tracking updates for an extended period beyond the expected delivery date.<\/p>

What if my order says \u201cdelivered\u201d but I didn\u2019t receive it?<\/strong><\/p>

If tracking shows your order as delivered but you cannot locate it, it is considered a\u00a0missing order<\/strong>. Please check with household members, neighbors, or building management before contacting us.<\/p>

How do I report a lost or missing order?<\/strong><\/p>

Contact our support team with your order number and tracking details.<\/p>

  • Lost in transit: Report within\u00a07\u201314 days<\/strong>\u00a0of the expected delivery date.<\/p><\/li>

  • Marked delivered but missing: Report within\u00a03\u20135 days<\/strong>\u00a0of the delivery date.<\/p><\/li><\/ul>

    Claims reported outside these timeframes may not be eligible for a replacement or refund.<\/p>

    What happens after I report an issue?<\/strong><\/p>

    We will review your order and tracking information and, if needed, open an investigation with the shipping carrier. You may be asked to provide additional information, such as a non-receipt confirmation.<\/p>

    How long does the investigation take?<\/strong><\/p>

    Carrier investigations typically take\u00a05\u201310 business days<\/strong>, depending on the carrier.<\/p>

    What resolutions are available?<\/strong><\/p>

    If the order is confirmed as lost or missing, we may offer:<\/p>

    • A\u00a0replacement<\/strong>\u00a0at no additional cost, or<\/p><\/li>

    • A\u00a0refund<\/strong>\u00a0to the original payment method.<\/p><\/li><\/ul>

      The resolution offered depends on investigation results, item availability, and order history.<\/p>

      When am I not eligible for a replacement or refund?<\/strong><\/p>

      We are not responsible for:<\/p>

      • Incorrect shipping addresses provided at checkout.<\/p><\/li>

      • Orders confirmed as delivered to a secure or designated location.<\/p><\/li>

      • Delays or losses caused by events beyond our control (e.g., weather, customs, strikes).<\/p><\/li><\/ul>

        Do you limit repeated claims?<\/strong><\/p>

        Yes. To prevent abuse, we may limit replacements or refunds for repeat claims or high-value orders and may deny claims suspected to be fraudulent.<\/p>

        How can I contact support?<\/strong><\/p>

        Please reach out to\u00a0Customer Service Team <\/strong>with your order number and details.<\/p>

        Can this policy change?<\/strong><\/p>

        Yes. This FAQ may be updated at any time. The latest version will always be available on our website.<\/p>"},"borderRadius":{"id":124954615,"value":"#{text.border.radius}"},"textColor":{"id":124954616,"value":"#{text.color}"},"backgroundColour":{"id":124954617,"value":"#0000"},"truncateHeight":{"id":124954618,"value":null},"template":{"id":124954619,"value":"text"},"padding":{"id":124954620,"value":"6"},"fullWidth":{"id":124954621,"value":"0"},"fullBackgroundColor":{"id":124954622,"value":"#{text.fullBackground.color}"},"published":{"id":124954623,"value":"1"},"conditions":{"id":124954624,"value":"[]"}}}],"properties":{"title":{"id":100468967,"value":"Delivery"},"isStorePage":{"id":100468968,"value":"1"},"ogImage":{"id":100468969,"value":"https:\/\/images.podos.io\/2i5ejgdbojgumsazfuogvmaui4jyj8t3igfieol0aetitc8e.png.png?w=1200&h=auto"}},"labels":[],"published":1,"sitemap":1,"divisionId":389035,"edited":true,"keyPhraseCampaignId":null}